Frequently Asked Questions

All shipments with Vistula Cargo include standard carrier liability insurance. However, we strongly recommend purchasing additional "All Risk" cargo insurance for high-value goods. Our team can tailor an insurance policy that covers:

• Total loss or partial damage
• Theft and pilferage
• Damage during loading or unloading
• General Average contributions

Yes, we offer comprehensive customs brokerage services. Our experienced partners are well-versed in the customs regulations of Poland, the European Union, and neighboring non-EU countries. We manage all necessary documentation, including:

• Import and Export declarations
• EORI number registration assistance
• Excise duty handling
• Certificate of Origin management

Absolutely. Once your cargo is picked up, you will receive access to our online tracking portal. You can monitor the location of your vehicle, view status updates, and get estimated time of arrival (ETA) notifications via email or SMS.

In the event of an delay, our operations team will proactively contact you with an updated schedule and the reason for the delay. If damage occurs, please follow these steps immediately:

• Note any visible damage on the delivery receipt before signing.
• Take photos of the damaged packaging and cargo.
• Contact our claims department within 24 hours.

Yes, we have a fleet of vehicles certified for the transport of hazardous goods (ADR). Our drivers are specially trained to handle dangerous materials safely. Please ensure you provide the Material Safety Data Sheet (MSDS) when requesting a quote for hazardous cargo.